Cancellation Policy

Customer Cancellation

Customers may cancel an order at any time before the delivery person reaches the delivery location.

Cancellation at Delivery

If a customer refuses to accept the order when the delivery person reaches the location, no cancellation charge will be imposed.

Prepaid Orders

Where a prepaid order is cancelled/refused and a refund is due, Belzo eMart will initiate the applicable refund on the same day. Actual credit time depends on the payment gateway or bank.

Failed Delivery

If the customer is unavailable or does not respond to reasonable delivery attempts, the order may be cancelled. The customer may place a fresh order if delivery is still required.

Cancellation by Belzo eMart

Belzo eMart may cancel an order where products are unavailable, the delivery address is not serviceable, payment is unsuccessful, there is a suspected fraudulent or abusive transaction, or another genuine operational or legal reason prevents fulfilment.