Payment Policy

Payment Methods

Belzo eMart supports prepaid payments through Razorpay and Cash on Delivery, subject to availability and order eligibility.

Prepaid Orders

A prepaid order is confirmed subject to successful payment confirmation and availability of the ordered products.

Cash on Delivery

For eligible Cash on Delivery orders, payment is collected at the time of delivery.

Payment Failures

If a payment fails but the customer's account is debited, the customer should contact Belzo eMart with the order/payment reference. Belzo eMart may verify the transaction with the payment provider before processing any applicable refund or order status update.

Refunds

Approved refunds for prepaid orders are initiated through the applicable payment channel. The time for the amount to reflect in the customer's account depends on the payment gateway and bank.